Known Software Issues
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Known Software Issues
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We strive to ensure LogTag software is of the highest quality and as bug free as possible however it is not always possible to test for or resolve all issues in a given release. |
This page details the current release versions with known issues and corrective measures. |
Software: LogTag Analyser |
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Version: v1.9r8 |
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| Issue# | OS affected | Details |
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006 |
XP/Vista/Win2k |
Issue |
Some Network Attached Storage Devices (NAS Drives) use versions of SAMBA (Server Message Block) file servers which do not correctly report back whether a file exists or not. Consequently, LogTag Analyzer will without warning overwrite an already existing file with the same name, regardless of the settings made in the Automation options. |
Solution |
There is no current workaround. Check your server for this behaviour and if necessary select a different storage location. | ||
Status |
Unresolved | ||
002
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XP/Vista |
Issue |
If installed with language other than English selected, when files are opened by clicking in Windows Explorer, LTA starts in English regardless of language selected in the options. |
Solution |
Current workaround is to start LogTag Analyser before opening files from Windows Explorer | ||
Status |
Unresolved | ||
003 |
XP/Vista/Win2k |
Issue |
Multiple files if started through Windows explorer will open in multiple instances of Analyser. |
Solution |
Current workaround is to start LogTag Analyser before opening files from Windows Explorer | ||
Status |
Unresolved | ||
004 |
XP/Vista/Win2k |
Issue |
"Request Help" function in "Help" menu is not inserting the correct e-mail address and subject lines. This is currently only affecting the Unicode version. |
Solution |
Until this is resolved please enter "software@logtagrecorders.com" in the e-mail address line and "Diagnostics" in the subject line. | ||
Status |
Unresolved | ||
Version: v1.7r14 |
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| Issue# | OS affected | Details |
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001 |
XP/Vista/Win2k |
Issue |
Installer sometimes does not detect if USB interface is removed on upgrade from 1.6R10. |
Solution |
Current workaround is users need to tick “continue anyway box” even after unplugging the interface. | ||
Status |
Unresolved | ||
002
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XP |
Issue |
If installed with language other than English selected, when files are opened by clicking in Windows Explorer, LTA starts in English regardless of language selected in the options. |
Solution |
Current workaround is to start LogTag Analyser before opening files from Windows Explorer | ||
Status |
Unresolved | ||
003 |
XP/Vista/Win2k |
Issue |
Multiple files if started through Windows explorer will open in multiple instances of Analyser. |
Solution |
Current workaround is to start LogTag Analyser before opening files from Windows Explorer | ||
Status |
Unresolved | ||
004 |
XP/Vista/Win2k |
Issue |
"Request Help" function in "Help" menu is not inserting the correct e-mail address and subject lines. This is currently only affecting the Unicode version. |
Solution |
Until this is resolved please enter "software@logtagrecorders.com" in the e-mail address line and "Diagnostics" in the subject line. | ||
Status |
Unresolved | ||
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| Issue# | OS affected | Details |
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001 |
Vista x64 |
Issue |
USB interface drivers do not work in Vista 64bit operating systems. This is because Microsoft blocks any driver installation that has not been approved and digitally signed by Microsoft. We are working on getting the LogTag USB drivers Microsoft WHQL digitally signed. |
Solutions |
1. Use RS232 interface if computer has a spare COM port 2. Use RS232 interface with a third party USB-Serial converter that is supplied with Vista x64bit compatible drivers 3. Use a different operating system such as Windows XP 64bit or 32 bit XP or Vista |
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Status |
Resolved in 1.7 Release 14 | ||
| Products | Support | Software | Data Services | Company |
| Overview | FAQ’s | LogTag Analyser & Uploader | LogTagData.Com | Contact Us |
| Standard Recorders | Solving Problems | LogTag Analyser | Pimm | News |
| TRIX 8 Multi-Use | LogTag Analyser User Guide | Log Tag Uploader | Blog | |
| TREX 8 External Probe Multi-Use | Resolving USB Installation Issues | Log Tag User Guide | ||
| SRIC 4 Single Use | Known Software Issues | Miscellaneous | ||
| Low Temperature | What’s New In Logtag Analyser | Applications | ||
| TRIL 8 Multi Use (3 trips) | WHO Compliance | |||
| SRIL 8 Single-Use | ||||
| TREL 8 External Probe Multi-Use | ||||
| Humidity & Temperature | ||||
| HAXO 8 | ||||
| Temperature with Dispaly | ||||
| TRID30-7 Temperature recorder with display | ||||
| Other | ||||
| Interface Cradle | ||||
| Strip Chart Recorders |
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